GDPR Compliance for Ouro

Last Updated: 21th of August, 2024

Ouro is committed to protecting your privacy and ensuring that your personal data is handled in compliance with the General Data Protection Regulation (GDPR). This page outlines your rights under the GDPR and explains how we collect, use, and protect your personal data.

1. Data Controller

Ouro is a marketing name of: Sportyshop Sports Marketing (VAT ID: DE815666847), is the data controller responsible for your personal data. If you have any questions or concerns about how your data is handled, please contact us at:

Ouro Support

Email: ouro.matchmaking@gmail.com

Address: Beedstrasse 54, 40468, Düsseldorf, Germany

2. Personal Data We Collect

Ouro collects and processes the following categories of personal data:

• Contact Information: When you create an account, we collect your email address associated with your Google account (Gmail).
• Identification Information: To activate your account, we may collect personal identification details, such as your passport or ID number.
• Gameplay Data: We collect data related to your gaming activities, such as match history, in-game statistics, and behavioral patterns.
• Technical Data: This includes your IP address, device type, browser type, and other technical information necessary for the operation and security of our service.
• Communication Data: Information from communications between you and Ouro, including customer support inquiries, feedback, and other interactions.

3. Legal Basis for Processing

Ouro processes your personal data based on the following legal grounds:

• Performance of a Contract: We process your data to provide and maintain our matchmaking service as per our Terms of Service.
• Consent: We rely on your consent to process certain types of personal data, such as when you voluntarily provide identification documents for account verification.
• Legitimate Interests: We process data to improve our services, ensure security, prevent fraud, and protect the interests of our users and our platform.
• Legal Obligations: We may process your data to comply with legal obligations, such as responding to lawful requests from authorities.

4. Your Rights Under the GDPR

As a user from the European Union, you have the following rights concerning your personal data:

• Right to Access: You have the right to request a copy of the personal data we hold about you.
• Right to Rectification: You can request that we correct or update any inaccurate or incomplete personal data.
• Right to Erasure: You have the right to request the deletion of your personal data, subject to certain legal obligations.
• Right to Restrict Processing: You can request that we limit the processing of your data under certain circumstances.
• Right to Data Portability: You have the right to receive your personal data in a structured, commonly used, and machine-readable format and to transmit it to another data controller.
• Right to Object: You can object to the processing of your data for specific purposes, such as direct marketing or when we rely on legitimate interests as the basis for processing.
• Right to Withdraw Consent: If we rely on your consent for processing, you have the right to withdraw your consent at any time.

To exercise any of these rights, please contact us at ouro.matchmaking@gmail.com.

5. Data Retention

Ouro retains your personal data only as long as necessary to fulfill the purposes for which it was collected, including any legal, accounting, or reporting requirements. When your data is no longer needed, we will securely delete or anonymize it.

6. Data Security

We implement appropriate technical and organizational measures to protect your personal data from unauthorized access, alteration, disclosure, or destruction. While we strive to use commercially acceptable means to protect your data, no method of transmission over the internet or electronic storage is 100% secure.

7. International Data Transfers

Ouro may transfer your personal data to countries outside the European Economic Area (EEA) for processing. We ensure that any such transfers comply with applicable data protection laws, typically through the use of standard contractual clauses approved by the European Commission or other appropriate safeguards.

8. Automated Decision-Making

Ouro does not engage in automated decision-making, including profiling, that has a legal or similarly significant effect on you without your explicit consent.

9. Complaints

If you believe that your data protection rights have been violated, you have the right to lodge a complaint with a supervisory authority in the EU. We encourage you to contact us first to resolve any concerns.

10. Changes to This GDPR Compliance Page

We may update this GDPR Compliance page from time to time to reflect changes in our practices or legal obligations. We will notify you of any significant changes by posting the updated page on our website and updating the “Last Updated” date.

11. Contact Us

For more information about our GDPR compliance or to exercise your rights, please contact us at: